Aizah International – Timeless Style for Every Generation

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Refund and Return Policy

Thank you for shopping with Aizah International. We strive to provide you with high-quality products and services. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Return Policy carefully.

1. Eligibility for Returns

You may request a return if:

  • The item is defective, damaged, or incorrect.

  • The item is unused, in original packaging, and in sellable condition.

  • The return is requested within [insert number] days from the date of delivery.

Note: Certain items such as perishable goods, personalized products, or clearance items may not be eligible for return.

2. Return Process

To initiate a return:

  1. Contact our customer service at [insert email/phone number] with your order number and reason for return.

  2. Wait for return authorization and instructions.

  3. Pack the item securely in its original packaging and send it to the provided return address.

Customer is responsible for return shipping costs, unless the product is defective or incorrect due to our error.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the refund status. If approved:

  • A refund will be processed to your original payment method within [insert number] business days.

  • Shipping charges (if any) are non-refundable.

If the return is not approved (e.g., used or damaged by customer), the item may be sent back without a refund.

4. Exchanges

We offer replacements or exchanges only for items that are:

  • Defective

  • Damaged during shipping

  • Incorrect based on your order

Please contact us within [insert number] days of receiving the product to request an exchange.

5. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again.

  • Contact your credit card company or bank; it may take time before your refund is officially posted.

  • If you’ve done all this and still haven’t received your refund, contact us at refund@aizahinternatioal.com

6. Contact Us

For any questions about your order, returns, or refunds, please contact:

Aizah International
Email: info@aizahinternatioal.com
Phone: 01911549793
Address: House-8, Sector -10, Uttara Housebuidling, Uttra, Dhaka-1230