Aizah International – Timeless Style for Every Generation

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Exchange Policy

? Exchange Policy – Aizah International

At Aizah International, we want you to be fully satisfied with your purchase. If you need to exchange a product, please read our exchange policy carefully to understand the conditions and process.

1. Eligibility for Exchange

  • Products can be exchanged within 3 days of delivery.

  • The product must be unused, unopened, and in the original packaging.

  • The product must be in the same condition as when you received it, including all tags, accessories, and manuals.

  • Items damaged due to misuse, negligence, or normal wear and tear are not eligible for exchange.

  • Certain items such as personal care products, perishables, or customized goods are non-exchangeable.

2. How to Request an Exchange

  • Contact our customer support team within 3 days of receiving your order:
    ? Phone: +880 1911 549 793
    ? Email: support@aizahinternational.com
    ? WhatsApp: +880 1911 549 793

  • Provide your order number, product details, and reason for exchange.

  • Our team will guide you through the process and provide a return authorization if approved.

3. Return Shipping

  • Customers are generally responsible for return shipping costs unless the exchange is due to a product defect or shipping error on our part.

  • We recommend using a reliable courier with tracking to ensure your returned product reaches us safely.

4. Exchange Processing Time

  • Once we receive the returned item and verify its condition, we will process the exchange within 3-5 business days.

  • The replacement item will be shipped promptly, and you will receive tracking details.

5. Non-Exchangeable Items

  • Products that have been used, washed, or altered.

  • Products without original packaging or missing tags.

  • Perishable items, personal care products, or intimate goods.

  • Sale or clearance items (unless defective).

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately within 24 hours of delivery. We will arrange a replacement or refund at no extra cost.

7. Additional Notes

  • Exchanges depend on product availability. If the requested item is out of stock, we may offer a refund instead.

  • Refunds are processed according to our Refund Policy.

If you have any questions or need assistance, please contact our support team anytime. Your satisfaction is our priority!